Contact us
Write to contato@qub8.com.br. We reply on business days, within 2 business days. To protect patients, do not send audio, transcripts, documents, or patient data by email: describe the problem and, if possible, tell us the approximate time when it happened.
Frequently asked questions
The confirmation code did not arrive
Check your spam folder and the promotions tabs. The code is valid for a short time: if it expires, tap “Resend code” on the sign-in screen. You can also sign in with your Google account or with your Apple account.
I created my account with Apple on the iPhone. How do I sign in on the computer?
On medvoice.app, tap “Sign in” and then “Continue with Apple”, with the same Apple ID as on the iPhone. If you chose to hide your email, you don’t need to know the address Apple created.
My account is awaiting approval
A new account, or a change to name, CRM, or UF, may go through a manual check before recording is enabled. If the wait exceeds 2 business days, write to us.
The app does not record
Check that Medvoice has permission to use the microphone in the iPhone Settings and that the patient authorization confirmation was checked before recording. Each encounter asks for a new confirmation. There is also a daily limit of encounters per account.
The document has an error
The document is an AI-generated draft and can always be edited before it is marked as reviewed. If the error keeps happening, let us know through the “Rate this document” rating or by email, without including patient data.
How do I delete an encounter or my account?
An encounter can be permanently deleted from its own screen. For the account, see Delete account.