medvoice.

Help Account

Delete your account

Courtesy translation · Updated October 5, 2026

In the app

  1. Open Profile → Danger zone → Delete my account. If the app is showing the screen for accepting the Privacy Policy and the Terms of Use, the same option appears there, without requiring acceptance.
  2. Confirm the deletion on the next screen.
  3. If you sign in with Apple and delete the account on the iPhone, it asks you to confirm with Apple as well. This is how we ask Apple to revoke the authorization given to Medvoice. If you close that confirmation, nothing is deleted.
  4. Access to the account is blocked immediately and permanently, and the app deletes the session and the account’s local data from the device. Removal of the data from our systems continues in the background until it is complete.

Without access to the app

  1. Send an email to dpo@qub8.com.br from the email address registered to your account, with the subject “Excluir minha conta Medvoice” (“Delete my Medvoice account”). Do not include patient data.
  2. We confirm that the request came from the account holder and reply to acknowledge receipt.
  3. We block access to the account and delete the data within 15 days, notifying you by email when it is done.
Deletion is permanent and cannot be undone. Before requesting it, copy or share the documents you need. To delete only one encounter, use the delete option on its screen, in the app.

What is deleted

  • your profile: name, email address, CRM, and UF;
  • the link to the Google or Apple account used to sign in and the data received from it;
  • the record of your acceptances of the Privacy Policy and the Terms of Use;
  • all of your encounters, with whatever audio still exists, transcripts, documents, edits, and ratings;
  • your access: open sessions are no longer valid;
  • deletion requests are sent to the transcription and generation providers, when they offer that control.

In the app, the session and the local data are deleted from the device. If the request was made by email, delete the app to remove the session and whatever local data remains.

What may still be kept

  • access logs required by Brazil’s Marco Civil da Internet, for 6 months, to comply with legal obligations and to defend ourselves in legal proceedings;
  • copies that still exist at the providers until the end of their contractual period, generally up to 30 days;
  • documents you have already copied or shared outside Medvoice, such as the medical record or a messaging app: these remain your responsibility and are not reached by the deletion.

More details in the Privacy Policy. Questions: dpo@qub8.com.br.